How To Offer Award Winning Customer Service in Business
It Seems To Be A Lost Art These Days...
The Service Business has little to do with SERVICE these days. Many of us never get the excellent Customer Service we should, and this is why,
In the world of Social Media, few of us ever really have a conversation face-to-face, let alone, build a relationship with anyone. We are too busy on our cellphones, and hardly ever look up to see who is sitting by us at the doctor's office, waiting in line at a grocery store, but most of all, when we have free NETWORKING OPPORTUNITIES at parties and events. I've seen a majority of people scrolling with their phones! What a miss!
This new generation is spending more time on their phones, even at their jobs, instead of helping the people they are getting paid to serve!
When I shop anymore, I have to search, and search for a CUSTOMER SERVICE person, and when I do, they don't want to help! They seem like I'm bugging them, and I'm a TOTAL INCONVENIENCE! I'm usually the one saying "Thank You!"Wow! Really?
I just leave the store, or restaurant, and go home and shop online. No wonder online sales are sky-rocketing! lol
In this BLOG POST, I will share my TRIED AND TRUE tips for providing the "OLD SCHOOL"
Customer Service that's gone the way of the dinosaur.
SO ENOUGH IS ENOUGH!
As a Retail #Girlboss, with hundreds of Customer Service Awards, I am on a MISSION to make this better! I have 3 TRIED & TRUE Methods for Providing that...
"OLD SCHOOL CUSTOMER SERVICE"
Whether You are a Product or Service based Business Owner, on a Direct Sales, Multi-Level Marketing Team, or a Loyal Employee....
I have The Solution for You!
3 PART VIDEO & BLOG SERIES: AWARD WINNING CUSTOMER SERVICE
Below are 3 Tips I have Coined over the years, to Help Me Remember How To Better Serve My Clients and Customers.
1, THE G.R.E.A.T. CUSTOMER SERVICE METHOD
G- GREET- them with a SMILE, and show them you're glad they're there. Be Courteous and Friendly. No One wants to talk to a Negative Nelly.
R- REALLY LISTEN- Customers usually know what they want, and if they DON"T, ASK QUESTIONS to find out a more specific Answer to WHAT THEY NEED or WANT.
LET THEM TALK- Catch the Clues they give to Know How Better To Serve Them. This will SHOW YOU CARE, and they will KNOW YOU CARE.
E- EMPATHY- Feel what your customers feel. Be empathetic to their needs. It's all about BUILDING TRUST and RELATIONSHIPS with people. Put Yourself in their shoes.
A. ATTENTION- Don't Act BORED with Your Customers. KEEP EYE CONTACT, and Don't Act TOO BUSY TO HELP THEM. and WHATEVER YOU DO, DON'T WALK AWAY from them to do something else, mid conversation.
If ANOTHER CUSTOMER comes up, or calls, tell the other Customer, you will be right there. If on the phone, do the same, and put them on hold.
This will SHOW YOUR CUSTOMER that "IT'S ALL ABOUT THEM". And The Customer that Waited should get the SAME SERVICE you gave the one before them.
This is how you BUILD A CLIENT BASE of totally SATISFIED CUSTOMERS AND CLIENTS.
T. THANK YOU- Thank Them for USING YOUR SERVICES, BUYING YOUR PRODUCT, and GIVING YOU THEIR TIME. This will make them FEEL APPRECIATED, and if you have PROVIDED all the above, they will be a VERY SATISFIED CUSTOMER!