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Tuesday, October 15, 2019

How To Handle Customer Complaints In Business


How To Handle Customer Complaints In Business

3 Award Winning Methods for Providing Excellent Customer Service by Handling Customer Complaints with Grace, Humility and Professionalism. Boss or Employee, these TIPS are WINNERS!



The 3 Video Series Covers:

How To Provide Award Winning Customer Service

How To Handle Customer Complaints In Business

The Art of "Making The SALE"


Here Is Video 1



Video 3 Will Be Released Next Tuesday

Every Tuesday I Release a New Helpful BLOG POST Hera & The Accompanying Video on My YOU-TUBE Channel Here! Check It Out!


Here Are More Tips From A Helpdesk Article

15 tips for outstanding customer service
  • Your customer service team needs the right tools. ...
  • Practice clear communication with customers. ...
  • Speak as your customers do. ...
  • Always use positive language. ...
  • Give credence to customer complaints. ...
  • Avoid helping customers at breakneck speeds. ...
  • Know how to close a conversation.


Stay Tuned Next Week!



Tuesday, October 8, 2019

How To Offer Award Winning Customer Service in Business


How To Offer Award Winning Customer Service in Business

It Seems To Be A Lost Art These Days...

The Service Business has little to do with SERVICE these days. Many of us never get the excellent Customer Service we should, and this is why,

In the world of Social Media, few of us ever really have a conversation face-to-face, let alone, build a relationship with anyone. We are too busy on our cellphones, and hardly ever look up to see who is sitting by us at the doctor's office, waiting in line at a grocery store, but most of all, when we have free NETWORKING OPPORTUNITIES at parties and events. I've seen a majority of people scrolling with their phones! What a miss!




This new generation is spending more time on their phones, even at their jobs, instead of helping the people they are getting paid to serve!

When I shop anymore, I have to search, and search for a CUSTOMER SERVICE person, and when I do, they don't want to help! They seem like I'm bugging them, and I'm a TOTAL INCONVENIENCE! I'm usually the one saying "Thank You!"Wow! Really?

I just leave the store, or restaurant, and go home and shop online. No wonder online sales are sky-rocketing! lol

In this BLOG POST, I will share my TRIED AND TRUE tips for providing the "OLD SCHOOL"
Customer Service that's gone the way of the dinosaur.


SO ENOUGH IS ENOUGH!

As a Retail #Girlboss, with hundreds of Customer Service Awards, I am on a MISSION to make this better! I have 3 TRIED & TRUE Methods for Providing that...

 "OLD SCHOOL CUSTOMER SERVICE"


Whether You are a Product or Service based Business Owner, on a Direct Sales, Multi-Level Marketing Team, or a Loyal Employee....

I have The Solution for You!

 3 PART VIDEO & BLOG SERIES: AWARD WINNING CUSTOMER SERVICE

Tuesday, October 1, 2019

How To Do A Hot Stone Soothing Massage for 2

RECONNECT TONIGHT!

HOT STONE SOOTHING MASSAGE FOR 2

Take your time..Unwind..No Interruptions..Just You & Your Partner..

SOUND GOOD?

BENEFITS OF HOT STONE MASSAGE

  • Promotes Deep Relaxation
  • Reduces STRESS!
  • Eases Muscle Tension
  • Increases Circulation & Relaxation
  • Expands Blood Vessels which Encourage Blood Flow
  • Has a Sedative Effect
  • Relieves Chronic Pain

AS WELL AS...

Stone massage is based on the principle of THERMOTHERAPY- the application of hot or cold to the body, which in turn, promotes balance, healing, and well-being. When circulation increases, it delivers nutrition to every cell of the body!

  • Relieves arthritis & stiff joints
  • promotes general body warming
  • increases blood flow to entire skin surface
  • helps to relieve headache pain
  • helps to loosen chest congestion
  • helps to lower blood pressure
  • increases lung function
  • decreases gastric acids
  • relieves pain due to muscle spasms
  • softens & relaxes muscles
  • reduces swelling & inflammation
NOW YOU'RE REALLY INTERESTED, RIGHT??

My You-Tube How-To Tutorial Video


HERE ARE THE EASY INSTRUCTIONS:

PREPARE SUPPLIES

1. Heat Crock Pot on LOW
2. Place a Small Hand Towel In Bottom
3. Cover Stones with Just Enough Water
4. Allow to Heat, but NOT TOO HOT OT SCALDING!

PREPARE TABLE OR PRIVATE AREA

1. Find a Quiet Place, Bed Couch or Massage Table
2. Put on Relaxing Music- MY FAV... ENIGMA..SEXY?...YES!
    CLICK HERE- PLAY ON REPEAT

3. Gather Stones & Choose Placement (Below are Some Starter Ideas)


BASIC HOT STONE INSTRUCTIONS

SALONS & SPAS HAVE MANY DIFFERENT TECHNIQUES.

BUT I'VE SIMPLIFIED THE PROCESS FOR PRIVATE, EASY HOME USE.


Prepare The Body With Essential Oil

Rub Onto Hands, Warm in Circular Motion, Then Apply To Partners Body

This Helps The Stones Glide Easily.


USE THIS CHART FOR IDEAS ON STONE PLACEMENT

PLACE STONES AS SHOWN

ALLOW 20 MINUTES FOR RELAXATION

TAKE STONES, ADD OIL TO BODY, AND MASSAGE AREAS SHOWN,

AND OTHER MUSCULAR AREAS, 1 BY 1

NOW TURN OVER, PLACE STONES, AND REPEAT PROCESS

THESE INSTRUCTIONS ARE MEANT FOR PRIVATE HOME USE ONLY!!

KEEP ROCKS AT RIGHT TEMPERATURE, SLIGHTLY HOT, BUT NOT SCALDING!

KEEP STONES CONSTANTLY MOVING TO AVOID BURNS!!


Tuesday, September 24, 2019

How To Pick The Right Moisturizer For Your Skin with Clinique ID



How To Pick The Right Moisturizer For Your Skin with Clinique ID

Customize Your Moisturizer for Your Specific Problem 


$39.00 at Your Local Dept Store or Clinique Website

+=

1. HYDRATE-PICK YOUR BASE- Moisturizing or Oil Control Gel

2. TREAT- PICK YOUR ACTIVE TREATMENT CARTRIDGE


3. MOISTURIZE! you're Ready to go!

I chose PURPLE FOR WRINKLES & Here is the Video Sharing How To Apply!


Also a little Tip..Clinique has GWP (gift with purchase 4 times a year! Try The Clinique ID, and get LOTS OF FREE PRODUCTS TOO!

JUST AN EXAMPLE OF WHAT YOU GET!

Take Care Ladies...Until Next Week!


Tuesday, September 17, 2019

3 MUST HAVE FALL FASHIONS


3 MUST HAVE FALL FASHIONS

Although it really doesn't feel like fall, you can start planning your fall wardrobe with my 3 MUST HAVE FALL FASHIONS! in all my years working retail, I have found over, and ovr, that 2 of these items are CLASSIC FALL BEST SELLERS, but 1 is the NEW HOT TREND!

THE BLACK MOTO JACKET



If you don't already own one, this FALL FASHION IS A MUST! Maybe you like leather, faux leather, or suede, THIS BLACK MOTO JACKET will help you finish styling any outfit, and is very versatile. Try pairing it with the CLASSIC BLUE JEANS AND WHITE T-SHIRT, or over a flowy flower print dress and COWBOY BOOTS, depending on the look you are going for.

BLACK BIKER/ROCKER BOOTS


These BLACK BOOTS are also a classic, and many of you probably already own them! Great Style!
They are a staple in any CORE WARDROBE, and can be styled many ways! The Rocker Chick Style (of course) but also with leggings and flowy top, or a pencil skirt and pretty blouse. But my FAVORITE is to pair them with the BLACK MOTO JACKET which is the true ROCKER CHICK OR BIKER BABE STYLE!...Example Below, I love this look for concerts, festivals, or a sexy date night!



FAUX FUR VEST


Like I mentioned earlier in the Blog Post, 2 of these items are Classics, but 1 is a HOT NEW TREND! The Faux Fur Vest is the NEW VEST STYLE that is taking Dept Stores by Storm! Not only are they SUPER STYLISH, they are warm and cozy! You can style them belted or not, with a turtleneck and jeans, or over your favorite dress. FAUX FUR now comes in lots of different Color and Fabric Blends. Just choose your favorite!

I ACTUALLY HAD THESE IN MY FALL COLLECTION

FALL/WINTER 2017

I am still getting requests for these, and plan to RELAUNCH THEM SOON!

These were my Faux Rabbit Fur Pocho's in the Collection!




Quality Made by Hand in the USA!

I was so proud! I had went to the Mall looking for a FUR PONCHO....NONE! I BROWSED ONLINE....STILL NOTHING. So I partnered with a Seamstress, and a COLLECTION WAS BORN!

BELOW IS MY VIDEO SHOWING HOW I STYLED THE BLACK MOTO JACKET & ROCKER BOOTS. 

The Jacket was from a STITCH FIX subscription Box, and the BOOTS I have owned for a while!



MY HONORABLE MENTIONS

FOR MORE MUST HAVES


A WARM STYLISH BEANIE



A BLACK BOHO HAT







I hope you have enjoyed this BLOG POST. 

For All Things Beauty, Fashion & Lifestyle

Check Out The Website Here

WEBSITE


Tuesday, September 10, 2019

How To Deep Condition Dry Damaged Summer Hair


Help for Dry Sun Damaged Summer Hair

Let's face it..Summer has done a number on our hair!

Between the salt water, chlorine, heat, and humidity, we need serious help!

MY TIPS...

1. My best advice, is to ALWAYS WEAR HAT. Plus, it's goddess SEXY!

2. Protect your hair beforehand with leave in conditioner or Moisturizing Treatment.

   3. After swimming, or a day in the sun, thoroughly wash, and condition hair.

   4. For massive chlorine damage from repeated pool fun, I recommend a deep conditioning hair treatment. 

HERE ARE A FEW...

Paul Mitchell Awapuhi Keratin Intensive Repair Treatment


The Keratin Intensive Treatment® is a weekly deep conditioner that delivers intense hydration and protection to hair that is weak and vulnerable. The proven performance of KeraTriplex® works to repair and rebuild while transforming dull, lifeless hair for a hydrated, shiny and smooth appearance.
Ginger Tea Fragrance: Fresh notes of Italian bergamot and Sicilian lemon create a bright, energetic top note over the exotic complexity of ginger and beautiful florals. With additional notes of green tea, lily, ginger, jasmine, musk, wood and spice.


Link to Buy

Here is My How-To Video with Step-By-Step Instructions for a DIY @ Home Treatment of the Awapuhi Intensive Repair


Also, Before we go into the Pool, Sun, or Blow Dry Our Hair, here is the BEST Thermal Styling Protector for you!

 Just Spray into Your Hair and Leave In!


The Ultimate Color Repair® Triple Rescue® Thermal Protection from Paul Mitchell® works beautifully to protect against heat that can damage color-treated hair causing a dull, lifeless appearance. The top phase helps against excessive heat while the bottom phase conditions hair with nourishing ingredients including Quinoa Color Repair complex, so hair looks healthy, shiny and vibrant!

Link to Buy

Here is My Product Review Video 

of The Paul Mitchell Color Repair Triple Rescue



I Hope You Enjoyed My Tips This Week for Dry, Damaged Summer Beach Hair!




Tuesday, September 3, 2019

LANCOME GÉNIFIQUE HYDROGEL HYDRATING FACE MASK & Ulta Beauty 21 Days of Beauty Sale


LANCOME

 GÉNIFIQUE HYDROGEL ANTI-AGING FACE MASK




WHAT IS HYDROGEL?

It is a Polymer Gel that holds 99% Liquid. So in Skin Care, it an EXTRA HYDRATING COMPONENT! Here are the BENEFITS:

1. Locks in Moisture for Intense Hydration
2. Nourishes Cellular Function
3. Prevents Fine Lines & Wrinkles
4. Keeps SKin Looking Young & Plump

WHAT DOES A LANCOME GENEFIQUE MASK DO?

A hydrogel sheet mask that gives skin instant radiance, smoothness, and plumpness in as little as ten minutes.

Need a quick skin fix?

Instantly plump, glow, and smooth skin with this hydrogel sheet mask, which feels like the mask is melting onto skin for a flexible, cocooned feeling.

This mask, which contains cult-favorite Advanced Genifique serum's Bifidus extract, helps to strengthen and protect skin's moisture barrier.

Each mask contains the same amount of Bifidus extract found in one full 30ml bottle of Advanced Genifique serum.

In as little as ten minutes, skin is left feeling hydrated, and fresher. Skin looks more radiant, fine lines, and pores appear visibly reduced, skin texture appears refined, and skin looks rested for a younger-looking appearance.

This sheet mask won't leave skin feeling sticky or shiny!


INSTRUCTIONS

1. Apply Hydrogel Mask, Gel Side Down and Remove White Mesh

2. Leave On Up to 30 Minutes, then Remove Mask.

3. Message Excess Hydrogel Into The Skin.


Research Results:

Based on a 3-week study on 54 women:


After 10 minutes:


96% said skin seems hydrated


89% said skin feels smoother


80% said pores appear less visible


83% said skin appeared more radiant


I Just Bought My Mask!


Ulta' Beauty's 21 Days of Beauty Sale
Sept.1-21
Your Favorite Products- Excellent SALE!


My Next Purchase is...

Lancome Monsieur Big Mascara

Sept. 7th...It's HALF PRICE!..

THAT'S $12.50, Regular $25.00!

Don't Miss This Epic Beauty Sale!

And Try Our Luxury

 Lancome Products at a Great Sale Price!


GRAB YOUR SALE CATALOGUE TODAY

@ YOUR LOCAL ULTA BEAUTY!


Tuesday, August 27, 2019

CLOSET CLEANOUT - HOW TO BUILD YOUR CORE WARDROBE

BUILD THE WARDROBE OF YOUR DREAMS

A dream wardrobe is 100% wearing power! Everything in it is something you want to wear, and feel great wearing. Isn't that what it's all about? Confidence, wear it, walk it, feel it!

It might take some time to purchase all the pieces you need, but it will be well worth it in the end!



STEP 1- SORT & ELIMINATE

 Just like Marie Kondo, pull everything out of your closet and your drawers, and throw onto your bed.
Go through each piece...One by one, and answers these questions... 

1. Does it fit anymore?...I know we all want to lose weight, but unless it will be in the next month, it doesn't really fit. Toss.

2. Is it stained or ruined beyond a quick repair? (button missing, garment needs hemmed, etc). Fix or TOSS.

3. Am I holding onto this for sentimental reasons? (My prom dress, wedding dress, etc) Decide how important, and move any items you don't wear daily to a different location. ( attic storage, another closet, etc) or give away to a needy person or non-profit.

4. Is it out of style? If it's a CLASSIC INVESTMENT PIECE, then keep, but otherwise TOSS! We are all keeping some of these, waiting for them to come back into style. lol..Our CLOSET IS PRECIOUS REAL ESTATE! ...Toss.

Step 2- Build A Core Wardrobe

You can have all the clothes in the world, but if nothing works together, you outfit options are LIMITED! Instead of buying new clothes, BUILD A CORE WARDROBE.

A CORE WARDROBE is made up of separates that you can mix and match to create a variety of great outfits!

A CORE WARDROBE consists of 5 BASIC SEPARATES:
1. A Basic Classic White Button Down Blouse
2. A Basic Black Suit- Slim Fitted Black  (casual or dress pant)
3. A Signature Jacket ( black leather or denim)
4. A Great fitting Pair of Blue Jeans
5. A Basic Skirt (determined by your body shape)

Once you have built your CORE WARDROBE, you can easily update it by adding the latest accessories, shoes, handbags, sunglasses, belts and scarves.

No need to buy a new wardrobe every season. SHOP the new trends every season for T-shirts, Tanks, Sweaters, etc.. but keep the Classic CORE WARDROBE Pieces the same. 




Step 3- Do A Wardrobe Inventory

After steps 1 and 2 are completed, you will begin your CLOTHING INVENTORY. This will show you exactly what you have, and what you will need to buy, to build your CORE WARDROBE.

1. First STORE OUT OF SEASON CLOTHES in another closet or storage boxes. Work on 1 season at a time. This will keep the task from becoming overwhelming.

2. Fold all LOUNGEWEAR, SLEEPWEAR, and UNDERGARMENTS etc, and store in drawers or top shelf of closet.

3. Now you are ready to ONLY INVENTORY your day to day Wardrobe Pieces for STYLING OUTFITS. LIST key CORE WARDROBE pieces listed above, if you need to buy them. Put them on a MASTER SHOPPING LIST.

4. Pull out your favorite trendy pieces ( shirts, tanks, sweaters, etc) and lay them out on bed. Try to limit these items for easier OUTFIT COORDINATION.

5. Start planning your outfits by Color Matching, and Your Personal Color Analysis.

For More info on these, READ MY FORMER BLOG POSTS:



6. Here is a STARTER LIST of BASIC TRENDY PIECES:
-- A Basic Little Black Dress
-- Some Pretty Dresses- they are AN INSTANT OUTFIT! To find the best
    STYLE DRESS FOR YOUR SHAPE- Read this BLOG POST..
FIND THE RIGHT DRESS FOR YOUR BODY SHAPE
-- T-Shirts/ Blouses in Your Best Colors
-- A Comfortable Pair of SHoes ( loafers or wedges)
-- Basic Black Heel
-- Trendy Handbag

A GREAT TIP FOR OUTFIT COORDINATION...TRY ON EACH OUTFIT, TAKE A PICTURE, SEE HOW IT LOOKS..THEN CATALOGUE/ SAVE YOUR FAVORITE PHOTOS/OUTFITS!!




Step 4- Outfit Styling

The next step in this process is ACTUALLY COORDINATING YOUR OUTFITS. This is the fun part! Take your time, get creative, and don't forget to TAKE OUTFIT PHOTOS, AND STORE IN YOUR PHONE FOR QUICK ACCESS!

1. Try on existing outfits including shoes and accessories.
-- Anything missing? 
-- Does it need a belt?
-- Are the shoes appropriate? 
-- Does it require a different bra?

Add you needs to your MASTER SHOPPING LIST.

Step 5- Shop Smart

Grab your MASTER SHOPPING LIST, and you are ready to finalize building your CORE WARDROBE. Remember to have fun, most of all!

1. Concentrate on your CORE WARDROBE pieces first, then add with your other elements. This will give you a little outline for the rest.

2. Choose styles that flatter your body type and Compliment Your Fashion Personality. 

To Find your FASHION PERSONALITY, Take my FREE FASHION QUIZ HERE...

3. If you want to appear taller, and more slender, wear one color from head to toe. Dark Colors elongate and slim the body.

4. Buy year round fabrics, like wool, crepe, rayon, rayon blends, cotton and polyester to cut costs and add greater versatility.

5. Buy clothes that fit. You may want to be a smaller size, but too tight, ot too big is slouchy, not stylish.



I HOPE YOU HAVE ENJOYED THE BLOG POST, AND ARE WELL ON YOUR WAY TO BUILDING YOUR KEY WARDROBE!

 BEAUTY IS MY BUSINESS, AND FASHION IS MY PASSION, AND I LOVE SHARING IT WITH YOU!

FOR AN EASY CHEAT FOR OUTFIT COORDINATION..CHECK OUT MY BLOG POST ON CUPCAKE COORDINATION!...YES, A CUPCAKE! LOL YOU'LL SEE! 

Click Here To Read The Blog Post!